Shipping Policy

Effective date: September 29, 2026

This page explains how The Hairist gets an order from our shelf to your door: where we deliver, how fast, what it costs and what to do if a parcel goes astray.

Where we deliver

We ship to addresses in all 50 U.S. states, including PO boxes where the carrier allows. We do not offer international shipping and cannot ship to freight forwarders for onward delivery abroad.

One service, and it is free

Every order travels by standard shipping, and standard shipping is free, with no minimum order value. We do not currently offer an expedited or express option, so you will see a single free shipping line at checkout regardless of the size of your order.

Processing time

Orders are processed within 0-1 business days, Monday to Friday, excluding major U.S. holidays. Orders placed after 2:00 PM MT are processed on the next business day. Processing covers picking, checking and packing your items.

Transit time

Once the parcel is with the carrier, standard delivery takes 2-3 business days for most addresses. Remote areas, severe weather and carrier disruptions can add a day or two; we will tell you if we become aware of a delay affecting your order.

Tracking

When the parcel is dispatched we email you a shipping confirmation with the tracking number and a link. You can also enter the number on our Track Your Order page. The first tracking scan can take up to 24 hours to appear after the email arrives.

Costs shown up front

Checkout displays the complete total, including the product price and any applicable sales tax, before you confirm the order. Nothing is added afterwards.

What shipping does not include

Free shipping covers delivery to the address you enter at checkout. It does not include assembly, installation or in-home placement. Please check the address carefully: we cannot redirect a parcel once it has been dispatched, and a parcel returned to us because of an incorrect address may need to be re-sent after we confirm the correct one with you.

Lost or delayed parcels

If the tracking has not moved for several days beyond the expected delivery window, or if a parcel is marked delivered but has not reached you, contact us with your order number. We will open an enquiry with the carrier and, if the parcel cannot be found, arrange a replacement or a refund.

Damaged on arrival

If the box or its contents are damaged, report it within 72 hours of delivery with photos, as described in our Refund and Returns Policy, so we can put it right quickly.

Shipping questions

• Email: support@thehairist.com
• Phone: +1 (602) 692-3899
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT