Refund and Returns Policy

Effective date: September 29, 2026

We check what we sell and pack it carefully, but sometimes an item still arrives damaged, flawed or simply wrong. This policy explains when The Hairist accepts a return, how to start one and how the refund reaches you.

What we accept

A return is accepted in three situations:

• Manufacturing defect: a fault in the materials or workmanship of the product itself.
• Transit damage: the product was damaged on its way to you.
• Wrong item: you received a product different from the one you ordered.

What we cannot accept: returns for change of mind, an item that turned out not to suit the space, an expectation about size or colour that the product page did not support, or any other matter of personal preference. If you are unsure about a product, ask us before ordering and we will help you decide.

Time limits

You must contact us within 30 days of the delivery date to request a return. Transit damage has a shorter deadline: report it within 72 hours of delivery so that we can claim against the carrier.

Reporting damage

For a damaged parcel, send photos that show the damage to the product, the outer shipping box, the shipping label (readable) and the inner packaging. Keep everything until the claim is settled; the carrier may ask to inspect it.

How to start a return

• Email support@thehairist.com with your order number, a short description of the problem and the photos described above where relevant.
• We review every request within 1-2 business days and confirm whether it qualifies.
• If it does, we send you return instructions. Return shipping on an approved return is paid by us; you will not be out of pocket.
• Pack the item securely, ideally in its original packaging, and send it back as instructed.
• When it reaches us we inspect it and process the refund.

Refunds

Refunds are issued to the payment method you used at checkout and are processed within 3-7 business days after we receive and inspect the item. Your bank or card issuer may need a few more days to show the credit on your statement. We do not issue store credit.

Replacements and exchanges

We do not run an exchange programme. If you would like the same product again after a refund, simply place a new order; if the item is out of stock we will tell you when we approve the return.

Cancelling an order

To cancel, write to support@thehairist.com as soon as possible with your order number. Orders that have already been processed or handed to the carrier may no longer be cancellable, in which case the return rules above apply once the parcel arrives.

Questions

• Email: support@thehairist.com
• Phone: +1 (602) 692-3899
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT