Frequently Asked Questions

The questions we hear most often at The Hairist, grouped by topic. If yours is not here, write to support@thehairist.com and we will answer within 1-2 business days.

Products

Will the shower caddies and hooks rust?

The metal pieces we stock are stainless, aluminium or powder-coated steel chosen for humid rooms, and the plastic ones are bathroom-grade. Each product page names the material; rinse off soap film now and then and they last for years.

Do the adhesive organizers damage tile or paint?

On clean, smooth tile, glass or laminate the adhesive and suction pieces hold firmly and release without marks if you warm the pad slightly and peel slowly. On painted drywall or textured surfaces we recommend the screw-mounted versions instead.

Can the travel bottles go through airport security?

Our travel bottle sets are sized below the 3.4 oz / 100 ml limit that applies to carry-on liquids. Pack them in a clear resealable bag and check the capacity noted on the product page.

How should I look after yoga mats, blocks and resistance bands?

Wipe them with a damp cloth and a little mild soap, let them dry fully in the air and store them away from radiators and direct sun. Avoid solvents and bleach, which make the material brittle.

Are your products new?

Yes. Everything sold at The Hairist is brand new and arrives sealed in its original packaging. We do not sell refurbished or open-box items and do not offer gift wrapping.

Shipping

Where do you deliver?

We deliver to all 50 U.S. states. We do not ship internationally and cannot forward parcels abroad.

What does shipping cost?

Nothing: standard shipping is free on every order, with no minimum. There is no expedited option, so the free service is the only one you will see at checkout.

How long until my order arrives?

We process orders within 0-1 business days, and standard delivery then takes 2-3 business days. The tracking number is emailed to you the moment the parcel is dispatched.

How do I follow my parcel?

Use the tracking number from your shipping email on our Track Your Order page or on the carrier's site. The first scan can take up to 24 hours to appear.

Payment

Which payment methods can I use?

We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options you see at checkout may vary slightly with your device and location.

Is checkout secure?

Yes. Payments run through Shopify Payments, which is PCI-DSS compliant, over an SSL-encrypted connection. We never store your card number.

Returns

When can I return something?

Within 30 days of delivery, if the item has a manufacturing defect, was damaged in transit or is not what you ordered. We cannot accept returns for change of mind or personal preference, so please ask us anything before you buy. If a parcel arrives damaged, tell us within 72 hours with photos.

How do I start a return?

Email support@thehairist.com with your order number, a short description and photos where relevant. We review requests within 1-2 business days and, if approved, send return instructions and cover the return shipping.

When will I get my refund?

Once the item is back and inspected, the refund goes to your original payment method within 3-7 business days. Your bank may take a few more days to show it.

Contact

How do I reach a person?

Email support@thehairist.com or call +1 (602) 692-3899 during Monday-Saturday, 9:00 AM - 6:00 PM MT. Every message gets a reply within 1-2 business days.